Customers and staff at City Plumbing Stoke are singing the praises of KANE, highlighting the exceptional service provided by their dedicated representative, Joel. Known for consistently going above and beyond, he has become a trusted partner across multiple branches in the North West & Midlands.
One of the standout features is the strong relationship between Joel and the Stoke City Plumbing team. “A good, reliable service, always willing to help,” said Simon, noting how easy it is to get in touch when needed.
A key part of the service’s success lies in its clear communication and simple contactability. Staff appreciate knowing exactly what to expect and being able to rely on consistent follow-up. Joel makes regular visits every three to four months or more frequently if required, ensuring nothing is missed and support is always on hand.
Customers enjoy the marketing materials provided through KANE, including brochures and posters, which enhance in-store visibility and customer engagement. In addition, breakfast mornings have become a welcome fixture, adding a friendly and personal touch to the relationship.
KANE CARE is another asset Craig and Simon valued, offering a lifetime warranty, guaranteed quick turnaround on servicing and calibration, reducing unexpected costs and downtime for their customers.