We recently visited Curo to see how they find the service and equipment at KANE. Here are some Highlights.
-
Dashboard Functionality:
Curo praised the KAM dashboard, describing it as great for providing clear and actionable insights. -
Exceptional Support:
KANE KAM Manager Jo Gibson was highlighted as being especially helpful throughout the process, being described as providing a “top service.” -
Product Excellence:
Curo expressed high satisfaction with the physical components, particularly noting appreciation for the KANE-WPCP2 wireless pipe clamp temperature probes and the analyser’s user-friendliness. -
Ease of Use:
Curo emphasised how easy it was to see and understand the analyser data, attributing this to both the interface, design and training. -
On-site Engagements:
A visit to our head office was arranged to give an insight into how everything works behind the scenes at KANE. -
Generous Extras:
KANE provided extra probes of ideal length and multiple accessories, further increasing user satisfaction. -
Efficient Turnaround:
The return and servicing process was notably efficient, with Curo experiencing a quick return on any items sent back. KANE CARE promises same day service and recalibration or your money back. No other manufacturer gets close. -
Long-Term Satisfaction:
Curo has been a KANE customer for over 14 years, reflecting consistent trust and satisfaction with KANE’s offerings.
Business Impact
-
Direct Partnership:
Previously using third-party suppliers, Curo now deals directly with KANE, cutting out the middleman and significantly improving service, quality and speed. -
Personal Touch:
Curo appreciates the personal attention which contributed to a more human and engaging customer experience. -
Responsive Calibration:
Calibration services were delivered promptly, supporting uninterrupted operations.
The direct relationship, high-quality equipment, excellent support and personalised service have resulted in a seamless and highly effective partnership. Jamie Weir said “We at Curo use KANE, not only for the quality and reliability of the product, but for the ease and efficiency of the service since bringing them in-house and working with them as a direct supplier. Regular check-ins with our Regional Sales Manager Callum ensure we are always well stocked and made aware of the latest technology available to us on the market. The calibration and repair service has been flawless, and we are never short of spare analysers because of the quick turnaround. Long may this relationship with Kane continue.”