Sometimes the Royal Mail website won’t let you print your free returns label - Until fixed, please follow this work around:

  • When Royal Mail website asks what shape is your item, click TUBE button first then click BOX button

  • Royal Mail website then goes to their Print Your Label page as normal

Alternatively, please follow these 3 simple steps:

  • Book your analyser for KANE CARE Service & Recertification as normal then note your 6 digit KANE RMA reference number
  • Take your analyser in suitable packaging to your Post Office and quote our RMA number
  • They will print out your free return label and return your analyser to us.

Any questions, please call us on 0800 059 0800 from 7am to 5pm any normal weekday.